Shipping Policy

Thank you for shopping with TWCOST. We are committed to providing a smooth and reliable shipping experience for all customers.

Order Processing

• Orders are typically processed within 1–3 business days after payment is confirmed.
• Orders are not processed or shipped on weekends or holidays.
• During peak seasons or promotional periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times vary depending on your location:

• United States: 7–15 business days
• Canada: 7–15 business days
• Europe: 8–18 business days
• Australia & New Zealand: 8–18 business days
• Other International Locations: 10–20 business days

Please note that shipping times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions on eligible orders.

Tracking Information

After your order has shipped, tracking information will be sent to your email address. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. TWCOST is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping information, please contact us as soon as possible at:

support@twcost.com

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us and we will do our best to assist you in resolving the issue with the shipping carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us at:

support@twcost.com